Privacy Policy

1. Introduction

AI Advantage Solutions ("we," "our," or "us") operates Daily Tracker, an AI-powered sales coaching platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

By using Daily Tracker, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Company name and job title
• Sales methodology preferences
• Account credentials (encrypted passwords)
• Payment and billing information

2.2 Sales Activity Data

To provide our AI coaching services, we collect:

• Sales call transcripts (when you upload or record them)
• Daily activity metrics (dials, conversations, meetings)
• Revenue and sales performance data
• Email outreach content and tracking data
• Conversation analysis and coaching feedback

2.3 Technical Information

We automatically collect certain technical information:

• IP address, browser type, and device information
• Usage data and analytics (pages viewed, features used)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide AI-powered coaching, conversation analysis, and performance tracking
• Account Management: To create and maintain your account, process payments, and provide customer support
• Product Improvement: To analyze usage patterns and improve our AI models and features
• Communication: To send service updates, coaching insights, and marketing communications (with your consent)
• Legal Compliance: To comply with applicable laws and respond to legal requests
• Security: To detect, prevent, and address fraud, security issues, and technical problems

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our platform:

• Supabase: Database hosting and authentication (USA - subject to adequacy decision or appropriate safeguards)
• Anthropic (Claude AI): AI conversation analysis (USA - subject to appropriate safeguards)
• Vercel: Website hosting and deployment (USA - subject to appropriate safeguards)
• n8n: Workflow automation and email notifications (EU - adequate protection)

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect the rights and safety of our users and the public.

4.4 Team Access

If you are part of a team account, your manager/admin may access your performance data, coaching feedback, and activity metrics as part of the team management features.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data is retained while your account is active
• Closed Accounts: Data is deleted within 90 days of account closure, unless required for legal or accounting purposes
• Legal Requirements: Some data may be retained longer to comply with tax, accounting, or legal obligations (typically 7 years)

6. Your Rights Under PIPEDA

Under Canadian privacy law, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw your consent for certain uses of your information
• Data Portability: Request a copy of your data in a structured format
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at: john@aiadvantagesolutions.ca

7. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and password hashing
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Employee training on data protection and confidentiality

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and remember your preferences
• Analyze website traffic and usage patterns
• Improve user experience and personalize content

You can manage cookie preferences through your browser settings. Disabling cookies may limit some functionality of our platform.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Canada, including the United States. These countries may have different data protection laws than Canada.

When we transfer your data internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by privacy regulators
• Data Processing Agreements with third-party service providers
• Encryption and security measures during transit and storage

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of Daily Tracker after changes take effect constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

13. Privacy Commissioner Contact

If you are not satisfied with our response to a privacy concern, you may file a complaint with: