Effective
November 20, 2025
This is the contract between your organization and One Click Coaching Inc. It's written to be readable — no twelve-page paragraphs. If anything here is unclear, email us and we'll explain it in plain English.
These Terms of Service (the "Terms") are a legal agreement between One Click Coaching Inc. ("One Click Coaching," "we," "us," or "our"), a corporation organized under the laws of Ontario, Canada, with a registered address at 1880 Main Street West, Hamilton, Ontario — and you, either as an individual accepting these Terms or as an entity on whose behalf you're accepting them (together, "Customer" or "you").
By creating an account, clicking "I agree," or using the Service, you agree to these Terms. If you are accepting on behalf of a company or other organization, you represent that you have authority to bind that entity.
If your organization has a signed Master Services Agreement or similar written contract with us, that agreement controls and these Terms serve as the default terms for any matter not addressed there.
To use the Service you need an account. You're responsible for everything that happens under it, so:
Subject to these Terms and your payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription period.
You can: invite your team, connect integrations you have rights to connect, upload sales conversations your organization owns or has consent to analyze, build workflows, export your data, and generally use the Service for its intended purpose — coaching your sales team.
You agree not to:
You own your content. Everything you or your team uploads or generates through the Service — call recordings, transcripts, coaching notes, configuration — remains yours. We claim no ownership.
To operate the Service, you grant us a limited, worldwide, royalty-free license to host, process, transmit, and display your content only for the purpose of providing the Service to you. This license ends when your subscription ends (subject to the retention and deletion rules in our Privacy Policy).
We do not use your content to train AI models, our own or anyone else's. See our AI Usage page for the full commitment.
You represent that you have all necessary rights and consents to upload the content you upload. You're responsible for complying with call-recording laws, privacy laws, and any contractual obligations you have to the people whose conversations you're analyzing.
The Service itself — our software, models, UI, documentation, methodology frameworks, logos, and brand — is owned by One Click Coaching and protected by intellectual property laws. These Terms grant you a license to use it, not ownership.
Feedback you send us (feature ideas, bug reports, suggestions) is incredibly valuable and we thank you for it. By sending feedback you grant us a perpetual, royalty-free license to use it without obligation to you.
The Service is US$50 per active seat per month, billed monthly in advance, unless otherwise agreed in a signed order form. A "seat" is any user who logs in during a billing period.
Annual subscriptions receive a discount equivalent to two months free. Enterprise and volume pricing are negotiated separately.
Payments are processed by Stripe. You authorize us to charge your payment method for all fees owed. Fees are exclusive of taxes; you're responsible for applicable sales tax, VAT, GST, or similar, which we may collect and remit where required by law.
Adding seats mid-cycle is prorated to the day. Removing seats takes effect at the next billing cycle.
If an invoice is unpaid more than 15 days past due, we may suspend the Service after written notice. Continued non-payment after 30 days allows us to terminate your subscription; your data remains accessible for 30 days from termination to allow export.
We may change prices. Changes won't affect your current billing term. We'll give at least 60 days' notice to account admins before any increase takes effect on renewal.
New customers may be offered a 30-day free trial. No credit card required. At the end of the trial, you can convert to a paid subscription or let the trial lapse — we won't auto-charge you.
For paid subscriptions, we offer a 30-day money-back guarantee: if within 30 days of your first paid invoice you decide the Service isn't working for your team, email us and we'll refund that invoice in full. One refund per organization.
Outside the 30-day window, monthly subscriptions are non-refundable but you can cancel at any time to stop future charges. Annual subscriptions are non-refundable except as required by law.
You can cancel any time from the account settings, or by emailing us. Cancellation takes effect at the end of the current billing cycle; we don't prorate cancellations of monthly plans.
We can terminate or suspend your account if you materially breach these Terms and don't cure the breach within 14 days of written notice, or immediately for egregious violations (illegal use, security attacks, non-payment beyond the cure period, bankruptcy).
On termination, your access ends. Your data remains accessible for export for 30 days, after which we delete it per the retention rules in our Privacy Policy. Sections that by their nature should survive (ownership, confidentiality, indemnity, limitation of liability, governing law) survive termination.
We warrant that the Service will perform materially as described in our documentation during your subscription. If it doesn't, email us; we'll either fix it or refund the portion of prepaid fees for the affected period.
Beyond that, the Service is provided "as is" and "as available", without other warranties of any kind, whether express, implied, statutory, or otherwise. We specifically disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We don't warrant that the Service will be uninterrupted, error-free, or that coaching recommendations will produce any specific commercial outcome. The Service is a decision-support tool — your managers and reps are responsible for their own decisions.
To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or business opportunities, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.
Our aggregate liability for any claims relating to these Terms or the Service is capped at the greater of (i) the fees you paid us in the 12 months preceding the event giving rise to the claim, or (ii) US$1,000.
These limitations don't apply to: (a) breach of confidentiality, (b) indemnification obligations, (c) violations of intellectual property rights, (d) a party's gross negligence or willful misconduct, or (e) anything that can't be limited by applicable law.
We'll defend you against any third-party claim that your authorized use of the Service infringes that third party's intellectual property rights, and we'll pay settlements and court-awarded damages. Standard conditions apply: you tell us promptly, let us control the defense, and cooperate reasonably.
If the Service becomes, or we believe may become, the subject of an infringement claim, we may at our option procure the right for you to keep using it, modify it to be non-infringing, or terminate your subscription and refund prepaid unused fees.
You'll defend and indemnify us against third-party claims arising from (a) content you upload to the Service, (b) your violation of these Terms, or (c) your violation of law in connection with your use of the Service.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Dispute resolution. Before filing a lawsuit, the parties will try in good faith to resolve any dispute through direct discussion between senior representatives. If that fails, disputes will be resolved exclusively by the courts located in Toronto, Ontario, and both parties consent to the personal jurisdiction of those courts.
Either party may seek injunctive relief in any competent court to protect intellectual property, confidential information, or to enforce security obligations, without first attempting informal resolution.
We may update these Terms as the Service evolves or as the law requires. For material changes — anything that meaningfully affects your rights or obligations — we'll notify account admins by email at least 30 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance.
If you don't accept a material change, you can cancel before the effective date and we'll refund the unused portion of any prepaid fees.
Non-material changes (typos, clarifications, changes to sub-processor names) may be posted without separate notice. The "Last updated" date at the top always reflects the current version.
Questions about these Terms, contract requests, or legal notices:
Formal notices to us should be in writing and sent to the mailing address above with a copy by email to legal@oneclickcoaching.com. We'll send notices to you at the email address on your account.