Your data is yours.

Account Information

When you sign up, we collect your name, email, company name, and billing information. This is standard stuff — we need it to create your account and bill you.

Team Configuration

You'll configure your team structure, methodology preferences, and coaching workflows. This stays in your account and is never shared with other customers.

Call Transcripts

When you connect Fathom, Fireflies, or another call tool, we receive transcripts of your sales calls. We analyze these against your configured methodology and generate coaching feedback. We do not record calls ourselves — we only receive what you send us.

Usage Data

We collect anonymous usage metrics to improve the product — things like feature usage, page views, and error rates. This is aggregated and never tied to individual users or calls.

What We Don't Collect

We don't track you across other websites. We don't sell your data to third parties. We don't use your calls to train AI models.

We use your data for exactly one purpose: to run the One Click Coaching platform. That means:

• Analyzing call transcripts against your methodology
• Generating coaching prompts for reps and managers
• Showing you dashboards and reports on team performance
• Sending you notifications (if you opt in)
• Billing you correctly

That's it. We don't use your data for marketing, advertising, or to build products we sell to other companies.

Security is not a feature — it's a requirement. Here's what we do:

Encryption Everywhere

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). Your call transcripts are encrypted in our database, in backups, and when moving between services.

Tenant Isolation

Your data is logically separated from other customers at the database level. Even if someone gained access to our system, they couldn't see data from another tenant.

Access Controls

Engineers don't have standing access to production data. Access is granted on a just-in-time basis, logged, and time-boxed. All access requires MFA.

Regular Audits

We're SOC 2 Type II compliant, which means an independent auditor verifies our security controls annually.

We share data with a small number of trusted sub-processors who help us run the service:

• Vercel — Hosting and infrastructure
• Supabase — Database
• Anthropic — AI analysis (calls are not used for training)
• Stripe — Payment processing

See the full list of sub-processors at oneclickcoaching.com/subprocessors.

We do not share your data with anyone else unless required by law.

You have full control over your data:

Right to Access

You can download all your data anytime from your account settings. No approval needed.

Right to Delete

You can delete your account and all associated data anytime. Deletion is permanent and happens within 30 days.

Right to Correct

You can update your account information anytime from your settings.

Right to Object

You can opt out of non-essential data processing (like usage analytics) from your account settings.

To exercise these rights, email privacy@oneclickcoaching.com.

We'll update this policy as the product evolves. When we make changes, we'll notify you via email and update the "Last Updated" date at the top of this page.

If the changes are significant (like adding a new data use case), we'll ask for your explicit consent before applying them.

If you have questions about this privacy policy, email us at:

privacy@oneclickcoaching.com

Or write to us at:

One Click Coaching Inc.
1880 Main St. West, Suite 303
Hamilton, ON L8S 4P8
Canada